One CRM for every call, text, job and review.
Leads come in by phone, text, web chat, forms and Facebook, and in most shops they end up in five different places. HQ Command Center is the CRM we set up around how your shop works: every lead, call, text, quote and review in one place, a pipeline that shows where each job stands, and a live dashboard that shows what turned into money. Everyone on your team gets their own login on the app and the computer, at no extra cost.
Free report card in your inbox in about 5 minutes. Nobody calls you.
Where most shops lose track.
Leads live in five places
Calls in the phone log, texts on someone's cell, forms in email, messages on Facebook. Something always slips.
Nobody knows who called back
The office thinks the tech handled it. The tech thinks the office did. The homeowner books someone else.
Only one person has the full picture
When the owner is the only one who knows what's open, every question comes back to them.
Reports full of clicks
A monthly PDF of impressions doesn't tell you whether the phone rang or the job got booked.
How we set it up.
You give us access and approve the work. We do the rest.
- 1
We set it up around your shop
Your services, towns, job stages and message templates. We bring in your contacts from a spreadsheet or your field software.
- 2
Your whole team logs in
Owners, office staff, dispatch and techs each get a login, with the access you choose. Unlimited, no per-seat fees.
- 3
Everything flows in
Calls, missed calls, texts, chats, forms, Facebook messages, quotes and reviews land in one inbox and one pipeline.
- 4
You see what's working
A live dashboard of calls, booked jobs, open quotes, reviews and map rankings. On your phone or computer, anytime.
Everything your office runs on, in one place.
One login for each person, one app, one customer record. Set up for you, with your services, towns and team.
Contacts and customer history
Every customer, every call, text and job in one record, imported from your current list on day one.
Job pipeline
New lead, quoted, booked, won or lost, set up with the stages your shop actually uses.
Calendar and online booking
Customers book open slots online, and your office sees the same calendar.
Call tracking and recording
Tracked numbers show which source made the phone ring, with recordings for training.
Automations
Missed-call texts, quote follow-ups, review requests and tune-up reminders run on their own.
Estimates, invoices and text-to-pay
Send a quote or invoice by text and get paid by card from the customer's phone.
Reviews in one place
Requests go out after every job, and every new review shows up for a reply.
Live dashboard
Calls answered and missed, texts, booked jobs and reviews, updated as they happen.
One app. Everyone on the same page.
This runs inside HQ Command Center, the CRM we set up around your shop. Everyone who needs it gets a login.
Unlimited team logins
Owners, managers, the office and techs. Add as many people as you want, at no extra cost.
One inbox for everything
Calls, texts, web chat, email and Facebook and Instagram messages, in one thread per customer.
An app on every phone
iPhone and Android, with alerts, so whoever's free can answer from the truck.
Everyone on the same page
The same customer history, notes and next steps for everyone. No more "did anyone call them back?"
What you get.
In every plan, starting with Starter. Multi-location adds a monthly AI performance report. Compare plans →
- A CRM set up around your shop: your services, towns and job stages
- Unlimited logins for owners, office staff and techs, with the access you choose
- The app on every phone on your team, plus the desktop version
- One inbox for calls, texts, email, web chat, forms and Facebook messages
- A job pipeline from new lead to booked to paid
- Calendar, online booking and appointment reminders
- Calls answered and missed, live
- Missed calls texted back, and who replied
- Booked jobs and open quotes
- New reviews and replies
- Where you show up on the map in your towns
- Your data is yours, and you can export it
Is it worth it for your shop?
Worth it if
- Leads come in by phone, text, web and Facebook and live in different places
- More than one person needs to know what's going on
- You want to see booked jobs, not clicks
Already tracking somewhere?
- ServiceTitan, Housecall Pro or Jobber: we connect it so jobs flow in (Dominate)
- Your phone system's call log: HQ adds the texts, chats and reviews it can't see
- A spreadsheet: we import your customer list on day one
Common questions
Is it a separate login or app?
No. It's the same app as your shared inbox, on your phone and your computer.
We already use a spreadsheet or our phone system. Why switch?
Keep them if you like. A spreadsheet can't text a missed caller back, and a phone system can't see your chats, forms or reviews. HQ brings all of it into one place and imports your spreadsheet on day one.
Can my office manager and techs use it too?
Yes. Logins are unlimited at no extra cost, so owners, office staff, dispatch and techs can all be on it. You choose what each person can see.
What software is it built on?
It runs on HighLevel, an established CRM platform. We set it up around your shop, connect it to your phone number, website and Google profile, and keep it running.
Does it track booked jobs automatically?
On Dominate, we connect ServiceTitan, Housecall Pro or Jobber so jobs flow in. On other plans, booking is marked in the app with a tap.
What happens to my data if I leave?
It's yours. We export your contacts, call history and reviews for you.
Get your free report card
We grade your Google profile, reviews, website and listings against the HVAC companies people find near you. It lands in your inbox in about five minutes. Nobody will call you.
Graded only on what anyone can see in public. You get the grades and what to fix first.